Privacy Policy

1.       Introduction

1.1    I am committed to safeguarding the privacy of my website visitors and customers.

1.2    This policy applies where I am acting as a data controller with respect to the personal data of such persons; in other words, where I determine the purposes and means of the processing of that personal data.

1.4    I use cookies on my website. Insofar as those cookies am not strictly necessary for the provision of [my website and services], I will ask you to consent to my use of cookies when you first visit my website.

1.5    In this policy, “I”, and “my” refer to Annie Musgrove.

2.       Credit

2.1    This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3.       The personal data that I collect

3.1    In this Section 3 I have set out the general categories of personal data that I process.

3.2    I may process data enabling me to get in touch with you (“contact data“).[ The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers.

3.4    I may process information relating to transactions, including purchases of goods and/or services, that you enter into with me and/or through my website (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or my payment services provider.

3.6    I may process data about your use of my website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is my analytics tracking system.

4.       Purposes of processing and legal bases

4.1    In this Section 4, I have set out the purposes for which I may process personal data and the legal bases of the processing.

4.2    Operations – I may process your personal data for the purposes of operating my website, the processing and fulfilment of orders, providing my services, supplying my goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is my legitimate interests, namely the proper administration of my website, services and business and the performance of a contract between you and me

4.4    Relationships and communications – I may process contact data, account data, transaction data and/or communication data for the purposes of managing my relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling]. The legal basis for this processing is my legitimate interests, namely communications with my website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of my website, services and business.

4.5    Direct marketing – I may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is my legitimate interests, namely promoting my business and communicating marketing messages and offers to my website visitors and service users.

4.6    Research and analysis – I may process usage data and/or transaction data for the purposes of researching and analysing the use of my website and services, as well as researching and analysing other interactions with my business. The legal basis for this processing is my legitimate interests, namely monitoring, supporting, improving and securing my website, services and business generally.

4.7    Record keeping – I may process your personal data for the purposes of creating and maintaining my databases, back-up copies of my databases and my business records generally. The legal basis for this processing is my legitimate interests, namely ensuring that I have access to all the information I need to properly and efficiently run my business in accordance with this policy.

4.8    Security – I may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is my legitimate interests, namely the protection of my website, services and business, and the protection of others.

4.10  Legal claims – I may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is my legitimate interests, namely the protection and assertion of my legal rights, your legal rights and the legal rights of others.

4.11  Legal compliance and vital interests – I may also process your personal data where such processing is necessary for compliance with a legal obligation to which I am subject or in order to protect your vital interests or the vital interests of another natural person.

5.       Providing your personal data to others

5.4    Financial transactions relating to my website and services may be handled by my payment services providers.  I will share transaction data with my payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

5.5    In addition to the specific disclosures of personal data set out in this Section 5, I may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which I am subject, or in order to protect your vital interests or the vital interests of another natural person. I may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

7.       Retaining and deleting personal data

7.1    This Section 7 sets out my data retention policies and procedures, which am designed to help ensure that I comply with my legal obligations in relation to the retention and deletion of personal data.

7.2    Personal data that I process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3    I will retain your personal data as follows:

(a)    contact data will be retained for a minimum period of one year following the date of the most recent contact between you and me, and for a maximum period of five years following that date];

(b)    account data will be retained for a minimum period of one year following the date of closure of the relevant account, and for a maximum period of five years following that date];

(c)    transaction data will be retained for a minimum period of one year following the date of the transaction, and for a maximum period of five years following that date];

(d)    communication data will be retained for a minimum period of one year following the date of the communication in question, and for a maximum period of five years following that date];

(e)    usage data will be retained for five years following the date of collection

7.4    Notwithstanding the other provisions of this Section 7, I may retain your personal data where such retention is necessary for compliance with a legal obligation to which I am subject, or in order to protect your vital interests or the vital interests of another natural person.

8.       Your rights

8.1    In this Section 8, I have listed the rights that you have under data protection law.

8.2    Your principal rights under data protection law are:

(a)    the right to access – you can ask for copies of your personal data;

(b)    the right to rectification – you can ask me to rectify inaccurate personal data and to complete incomplete personal data;

(c)    the right to erasure – you can ask me to erase your personal data;

(d)    the right to restrict processing – you can ask me to restrict the processing of your personal data;

(e)    the right to object to processing – you can object to the processing of your personal data;

(f)    the right to data portability – you can ask that I transfer your personal data to another organisation or to you;

(g)    the right to complain to a supervisory authority – you can complain about my processing of your personal data; and

(h)    the right to withdraw consent – to the extent that the legal basis of my processing of your personal data is consent, you can withdraw that consent.

8.3    These rights am subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4    You may exercise any of your rights in relation to your personal data [by written notice to me, using the contact details set out below].

9.       About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies may not contain any information that personally identifies a user, but personal data that I store about you may be linked to the information stored in and obtained from cookies.

10.    Cookies that I use

10.1  I use cookies for the following purposes:

(a)    authentication and status – I use cookies to identify you when you visit my website and as you navigate my website, and to help me determine if you am logged into my website, cookies used for this purpose are: _ga

(b)    shopping cart – I use cookies to maintain the state of your shopping cart as you navigate my website (cookies used for this purpose are: wc_cart_hash_#

11.    Cookies used by my service providers

11.1  My service providers use cookies and those cookies may be stored on your computer when you visit my website.

11.2  I use Google Analytics. Google Analytics gathers information about the use of my website by means of cookies. The information gathered is used to create reports about the use of my website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

12.    Managing cookies

12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647 (Chrome);

(b)    https://support.mozilla.org/en-ME/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f)    https://privacy.microsoft.com/en-me/windows-10-microsoft-edge-and-privacy (Edge).

12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

12.3  If you block cookies, you will not be able to use all the features on my website.

13.    Amendments

13.1  I may update this policy from time to time by publishing a new version on my website.

13.2  You should check this page occasionally to ensure you am happy with any changes to this policy.

14.    My details

14.1  This website is owned and operated by Annie Musgrove.

14.3  My principal place of business is at Meadow Farm, Greenahm Wellington, TA21 0JW.

14.4  You can contact me:

(a)    by post, to the postal address given above;

(d)    by email, using [the email address published on my website.

15.    Data protection officer

15.1  I am my own data protection officer.